Cookie Policy

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Here at Serenity Roofline & Glazing we understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.website.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested upon registering for an account and/or placing an order.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Data Collected

Identity Information including (but not limited to) name, title

Contact information including (but not limited to) address, email address, telephone number.

Business information including (but not limited to) business name, job title, profession.

Technical information including (but not limited to) IP address, browser type and version, operating system and scrolling / cursor behavioural patterns.

How We Collect the Data

Collected at time of making an online enquiry; either by our online form, direct email, telephone or WhatsApp, when contacting customer services or making any other general enquiries.

Collected anytime during your enquiry for an estimate, quote or visit, when contacting customer services or making any other general enquiries.

Collected at time of contact through our online form, direct email, phone or WhatsApp.

Information such as IP address, browser type and operating system is automatically recorded by the platform out site is hosted on. Scrolling and cursor movement (while on our site only) may sometimes be recorded by trusted first and/or third party technology and will be anonymised.

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

What We Do

Communicating with you.

Supplying our products and service to you.

Managing payments for our products and services.

For Marketing; to assess and improve our products and services (notably developing new products and services, analysing our customer database, performing data analyses).

Accounting, File Keeping and Auditing.

What Data We Use

We use your personal data, including your identification data and the other data you provide by telephone, email or WhatsApp to communicate with you and respond to your queries.

We use your personal data to provide products and services. In particular, we may use your address, e-mail and telephone number to ensure our deliveries of materials reach you/site before works commence.

We may use your personal data to issue quotes, invoices and any other relevant documents such as warranties.

We combine personal data, such as feedback provided to customer service, reviews and/or any other relevant and publicly available information to assess and improve the products and services that we offer.

We may use your personal data linked to payments and invoices in our bookkeeping and accountancy practices.

Our Lawful Basis

We use this data to fulfil the contractual obligations between us and you. In instances where we do not have a contract with you, this processing is necessary to meet Our legitimate interests, namely better communication and response to queries / or where communication may be deemed pro forma.

We use this data to perform the contractual obligations between us and you.

This processing falls under the scope of our legitimate interests; to improve products and services, and their demand and availability.

Our legal obligations to keep accurate and correct accounts.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We determine the appropriate retention period for your personal data by considering the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the applicable legal obligations, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the period which we consider you should be able to access your records.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data.

For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.